The Solent Medical Partnership were an existing client of Mobile Technologies, as we had provided previous server and networking support [see article].  During an office visit, we realised that a lot of the processes going on around us were increasingly time consuming, and arranged a meeting with the management to discuss the possibility of reviewing their procedures.

Following the review, we identified that many manual processes could be automated, and many of the already automated processes could be streamlined, and so we produced a specification for a business management system, spanning all internal departments, including finance (purchase ledger, sales ledger, and quotations), and patient, client and supplier management.

The solution was a completely bespoke business management system “PAMS” the “Patient Management System”, which was installed ahead of schedule, and rolled out to all clients of the company, including many of the UK’s largest Insurance and Rehabilitation companies, with ease, due to it being completely web-based.

PAMS has streamlined the business flow at the Solent Medical Partnership, and removed the need for fourteen existing Microsoft Access databases and Excel spreadsheets that were created by internal staff during company growth over the initial years. Within the business, staff previously spent considerable time inputting data into multiple systems, and also creating letters and faxes due to no existing mail-merge capabilities.   Another problem experienced by the business, was keeping hospital location data up to date on a Microsoft AutoRoute system.  PAMS contains an integrated mapping and postcode database to eradicate the need for a separate AutoRoute system and speed up processing times, alongside full mail merge capabilities and automated email notifications.

Reporting functions have enabled middle and higher level management to spend less time manually producing stats, as this is now taken care of by the system MI (Management Information) features. The system has also improved client communications, as clients are able to log onto the system to view real-time updates on their patients and quotations and also view statistical reporting data relating to their transactions.  This has in turn reduced the volume of telephone enquiries received by at least 50%, which has freed up administration staff’s time, and increase business-wide capacity.

For further information on our business management systems, please [click here], or [click here] to contact us.